IMPORTANT INFORMATION foR PARENTS
Appointments
We are a specialist practice which usually sees patients by referrals from other dental and medical practices. Referrals are, however, not absolutely necessary. If you feel that your child would benefit from specialist care and attention from a young age, we would be delighted to do so.
Consultations and Surgery are available at all three practices
We simply ask that you book an appointment with us over the phone on (07) 3831 5677, whereby a friendly team member will be able to organise a time for you to be seen.
If you would like to know further details of the costs involved, please do not hesitate to ask.
Booking Deposit
As a result of the high-demand for appointments, when booking an appointment, a non-refundable deposit of $50 is required to secure your booking – this can be made in-person, bank transfer or over the phone. This $50 deposit will be credited towards the cost of the appointment. Please do note that this is a non-refundable amount if you cancel or fail to attend the appointment.
Payment
Payment for your consultation will be required on the day of your appointment. We accept Eftpos, Visa and Mastercard. We also have HICAPS terminals available, so we can help you claim from your private health insurance on the day of the appointment. We are not affiliated or preferred in any way with any private health insurer.
Initial Consultation
Treatment Name Fees Item Code
Consultation $119 014
Consultation with Referral $119 016
Intra-Oral X-Ray $45 each 022
If further treatment needs to be undertaken, we will have to collect a deposit before being able to organise a time for the treatment appointment.
Pay for dental treatment with your super
Did you know that you can apply for the early release of your superannuation to pay for dental and orthodontic treatments for you and your family?
Kids Dental and My Braces are happy to assist you to make such an application. It’s designed to alleviate any stress or anxiety about the cost of your dental or orthodontic treatment.
Payment Plans
Payment plans are available with Zip Money.
Interest-free in-house payment plans for orthodontic treatment
Medicare - Child Dental Benefit Scheme
We are a NON-bulk billing practice therefore patient who are eligible for the CDBS would need to pay in full and claim back from Medicare. (FYI - Medicare does not cover for consultations)
Cancellation Fees
As a result of the high-demand for appointments, when booking an appointment, a non-refundable deposit of $50 is required to secure your booking – this can be made in-person, bank transfer or over the phone. This $50 deposit will be credited towards the cost of the appointment. Please do note that this is a non-refundable amount if you cancel or fail to attend the appointment.
Any appointment that is cancelled within the 24-hour period prior to the appointment date and time will be charged a cancellation fee of 50% of the value of the appointment fee.
All unpaid cancellation fees that have been charged to a client’s account must be paid prior to, or on the day of, the client’s next appointment. The Practice Manager reserves the right to refuse any future appointment bookings should payment of cancellation fees not be made.
Rescheduling more than 48 hours prior
All appointment bookings made online, in person, or over the phone may be rescheduled up to 48 hours prior to that appointment time at no additional cost. However, Kids Dental and My Braces reserve the right to limit the number of times that an appointment can be re-scheduled. Same-day appointment time changes are not considered to be cancellations and are permitted subject to availability.
Patient Care
Feel free to contact any of our team members if you have a query. Please for more information on paediatric dentistry and orthodontics.
Consultations and treatment are available at our Spring Hill, Mount Gravatt and Chermside practices. Additionally, treatment can be done at facilities including the St Andrew’s War Memorial Hospital. We can provide treatment under local anaesthesia (awake), gaseous sedation (happy gas), less frequently intravenous sedation and usually general anaesthetic .
We encourage parents to discuss the treatment options for their children and be involved in the care of their child. Our aim is to provide all relevant information to parents to help them make important decisions.
Treatment normally commences at the appointment following your initial visit. Parents and guardians are encouraged to be present with their child, provided their presence does not compromise the safety or quality of care. The exception to this is when treatment is provided under general anaesthetic or IV sedation - you will be allowed in until your child goes to sleep, but after that, we ask that you wait in the waiting room.
Oral health therapist
We recommend that children who require ongoing treatment also have an appointment with our oral health therapist, who has a wealth of knowledge in the area of promoting good oral health. Our therapist works under the direction of Dr P Y Lai. Time spent with our oral health therapist will comprise of one-on-one discussion, instruction and advice on effective cleaning, the right diet and other features to maintain good oral health. We aim to ensure that every child has the opportunity to enjoy optimal oral health and to maintain it through to adulthood.
After Hours Contacts
While we aim to provide you with the best care available, our practice is only limited to treatment during working hours. If your child has just undergone general anaesthetic surgery, we provide you with the number of our specialist paediatric anaesthetist should any concerns arise.
If you have an after hours concern, please send an email to buzz@kidsdental.com.au