Your rights as a patient

We aim to provide you with the highest level of care, and, in doing so, also wish to maintain professionalism. As a patient, you have the right to be treated with respect and consideration, among other things:

  • Have the right to know what is involved in proposed treatment
  • Have the right to consent to any treatment for yourself or for you child
  • Have the right to be clear about costs involved for any treatment
  • Have the right to have your privacy of your personal, confidential information protected
  • Have the right to make suggestions about services which you think we could improve on

However, as the famous quote goes, with great power (or rights!) also come great responsibility. To help us provide you with the high level of care which we strive to, we request that you:

  • Provide us with as much information as possible about your child's health and physical condition
  • Let us know if your child is taking medication, including homeopathic medication
  • Follow staff members' instructions
  • Be punctual for appointments, or let us know well in advance if the appointment cannot be kept
  • Update us with your current details
  • Settle payment for treatment punctually
  • Respect other patients and staff members in the practice
  • Respect other patients' privacy and confidentiality